Frequently Asked Questions — Shipping, Orders & SanDisk Product Support (Canada)

Orders & Payments

Find answers related to payment methods, billing, order confirmation and checkout issues. These FAQs help customers and organizations securely complete purchases for SanDisk memory cards, microSD cards, USB drives and storage products.

Why isn't my card being accepted?


Your credit or debit card may have expired, reached its limit, or encountered a processing error. This can occur with Visa, MasterCard, American Express, PayPal, Google Pay, Shopify Pay, and other accepted payment methods. If you’re purchasing SanDisk memory cards, USB drives, or storage devices from TopSelect and experience this issue, please contact our customer support team at support@topselect.ca for assistance in verifying your payment and completing your order securely.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, and Shopify Pay for all orders. This applies to every product we sell, including SanDisk microSD cards, SD cards, CompactFlash cards, USB flash drives, external SSDs, and other storage solutions. All transactions are processed through secure, encrypted payment gateways to protect your information.

What address should I enter in the billing information screen?

For credit card verification, you must enter the exact billing address as it appears on your card statement. This ensures your order for memory cards, USB drives, or storage devices is processed without delays. Any mismatch can result in declined transactions or order holds for verification.

Can I place an order by email for my organization?

Yes. If your school, business, or government department needs to place an order manually, email support@topselect.ca with your product list and shipping address. We will create a draft order and send you a secure payment link.

Can I receive a formal invoice or receipt for accounting purposes?

Yes. A detailed invoice is automatically emailed after checkout. If your organization requires a custom invoice format or additional details (PO number, department name, etc.), contact support@topselect.ca.

Do you charge sales tax?

Yes. Applicable Canadian taxes (GST/HST/PST) are calculated automatically at checkout based on your province or territory.

Shipping & Delivery

Learn about delivery timelines, carriers, tracking, address changes and shipping availability across Canada. This section covers how Top Select fulfills and ships SanDisk products nationwide.

Do you ship to P.O. Boxes?

Due to shipping restrictions, we cannot deliver to P.O. Boxes. If you need your order shipped to a residential or business address anywhere in Canada (including SanDisk bulk orders), please contact customer support at support@topselect.ca to arrange delivery to an eligible address.

Can I change my shipping address?


If you need to update your shipping address for an order containing SD cards, microSD cards, or other storage products, please contact our support team immediately. Once your order has shipped, we cannot change the delivery address. For fastest service, email us at support@topselect.ca.

Where is standard shipping available?

Standard shipping is available to all Canadian provinces and territories. We offer fast, tracked delivery for our complete range of products, including SanDisk Extreme and Ultra memory cards, flash drives, SSDs, and more.

What are your shipping rates?

We offer reliable, tracked delivery across all Canadian provinces and territories.

Standard Shipping — Canadian Provinces

  • Flat rate: $9.99 CAD
  • Free Standard Shipping: Orders over $100 CAD (provinces only)
  • Expedited & Priority Shipping: Available at checkout

Northern Territories (YT, NT, NU)

Shipping rates for the northern territories are not eligible for free shipping and vary by order value.

  • Base rate: $50 CAD
  • Final shipping cost is calculated at checkout based on your order value.
  • Free Standard Shipping: Orders over $900 CAD 

    These rates apply to all storage products—from single memory cards to bulk flash-drive orders.

Which couriers are used for delivery?

While Amazon handles order fulfillment, delivery may be carried out by Amazon Logistics or delegated to trusted third-party carriers such as: Intelcom, Canada Post, Purolator, UPS, FedEx.
Amazon automatically selects the fastest and most reliable courier based on your delivery location.

How long will it take to receive my order?

Orders are typically processed within 1 business day and delivers within 2–4 business days in Canada.

Orders placed on weekends or holidays are processed the next business day. You will receive tracking information once your SanDisk or storage device order has shipped.

How do I initiate a return?

To initiate a return, contact our customer support team at support@topselect.ca. Please include your order number, product details, and reason for return.

What should I do if I don't receive my order?

If your order has not arrived within the estimated delivery timeframe, contact support@topselect.ca. Please include your order number so we can investigate the shipment with the carrier.

Returns & Warranty

This section explains our return process, defective item handling and SanDisk manufacturer warranty guidelines. Use these FAQs to understand how product returns, replacements and eligibility work.

Do you accept returns?

Yes — we accept returns within 90 days of purchase.

  • Full refund issued upon return.
  • Partial refund issued; customers are responsible for return shipping costs.

For more details on returning memory cards, USB drives, SSDs, and other storage devices, review our Return Policy or contact support@topselect.ca.

How do I initiate a return?

To initiate a return, contact our customer support team at support@topselect.ca. Please include your order number, product details, and reason for return.

What should I do if my product is defective?

If you receive a defective memory card, USB drive, or other storage product, contact support@topselect.ca immediately. We’ll provide instructions to return the product and issue a full refund or replacement.

SanDisk Manufacturer’s Consumer Products Limited Warranty 

SanDisk provides a limited warranty to the end user covering manufacturing defects, excluding software and damage from misuse. This warranty applies to SanDisk memory cards, USB drives, and SSDs purchased from authorized retailers like TopSelect.

Warranty does not cover use in:

  • Normal wear and tear
  • Video monitoring, security, or surveillance devices
  • Internet protocol/network cameras
  • In-car recording devices/dashcams/black box cameras
  • Display devices that loop video
  • Continuous recording set-top box devices
  • Continuous data logging devices like servers
  • Excessive use beyond standard published guidelines

For warranty claims, email support@sandisk.com with proof of purchase, product details, and reason for return.

Product Compatibility & Technical Help

Find guidance on choosing the right SanDisk memory card for your camera, drone, dashcam or device. Learn about speed classes, UHS-I vs UHS-II, compatibility and real-world capacity.

Are your products authenticated?

Yes, we purchase directly from authorized SanDisk distributors. All our products are 100% authentic, brand new, and covered by the official manufacturer warranty, ensuring you receive genuine SanDisk memory cards, USB flash drives, and SSDs — with zero risk of counterfeits.

Why Does the USB Drive or Memory Card Capacity in the Operating System Differ from the Label?

SanDisk and other storage manufacturers measure capacity using decimal values (1 GB = 1,000,000,000 bytes), while operating systems measure capacity using binary values (1 GiB = 1,073,741,824 bytes). This results in your computer or device displaying slightly less capacity than stated on the packaging.

Example: A 128GB SanDisk Extreme microSD card is labeled with 128,000,000,000 bytes but will appear as approximately 119GB in your device.

Operating System Measurements:

  • 1 Kilobyte (KB) = 1,024 bytes
  • 1 Megabyte (MB) = 1,048,576 bytes
  • 1 Gigabyte (GB) = 1,073,741,824 bytes


Manufacturer Measurements:

  • 1 MB = 1,000,000 bytes
  • 1 GB = 1,000,000,000 bytes

    This is an industry-standard difference and does not indicate a defect.

Authenticity & Trust

Learn how Top Select sources SanDisk products, ensures authenticity, and maintains secure retail standards. This section confirms warranty coverage and our authorized supply channels.

How can I contact customer support?

You can reach our customer support team by:

We’re here to assist with any questions about product compatibility, SanDisk warranties, storage device troubleshooting, and order inquiries.

Are your products authenticated?

Yes, we purchase directly from authorized SanDisk distributors. All our products are 100% authentic, brand new, and covered by the official manufacturer warranty, ensuring you receive genuine SanDisk memory cards, USB flash drives, and SSDs — with zero risk of counterfeits.

SanDisk Manufacturer’s Consumer Products Limited Warranty 

SanDisk provides a limited warranty to the end user covering manufacturing defects, excluding software and damage from misuse. This warranty applies to SanDisk memory cards, USB drives, and SSDs purchased from authorized retailers like TopSelect.

Warranty does not cover use in:

  • Normal wear and tear
  • Video monitoring, security, or surveillance devices
  • Internet protocol/network cameras
  • In-car recording devices/dashcams/black box cameras
  • Display devices that loop video
  • Continuous recording set-top box devices
  • Continuous data logging devices like servers
  • Excessive use beyond standard published guidelines

For warranty claims, email support@sandisk.com with proof of purchase, product details, and reason for return.

Last updated: November 2025 — Information verified for Canadian customers.