FAQ

Your credit or debit card may have expired, reached its limit, or encountered a processing error. This can occur with Visa, MasterCard, American Express, PayPal, Google Pay, Shopify Pay, and other accepted payment methods. If you’re purchasing SanDisk memory cards, USB drives, or storage devices from TopSelect and experience this issue, please contact our customer support team at support@topselect.ca for assistance in verifying your payment and completing your order securely.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, and Shopify Pay for all orders. This applies to every product we sell, including SanDisk microSD cards, SD cards, CompactFlash cards, USB flash drives, external SSDs, and other storage solutions. All transactions are processed through secure, encrypted payment gateways to protect your information.

For credit card verification, you must enter the exact billing address as it appears on your card statement. This ensures your order for memory cards, USB drives, or storage devices is processed without delays. Any mismatch can result in declined transactions or order holds for verification.

Due to shipping restrictions, we cannot deliver to P.O. Boxes. If you need your order shipped to a residential or business address anywhere in Canada (including SanDisk bulk orders), please contact customer support at support@topselect.ca to arrange delivery to an eligible address.

If you need to update your shipping address for an order containing SD cards, microSD cards, or other storage products, please contact our support team immediately. Once your order has shipped, we cannot change the delivery address. For fastest service, email us at support@topselect.ca.

Standard shipping is available to all Canadian provinces and territories. We offer fast, tracked delivery for our complete range of products, including SanDisk Extreme and Ultra memory cards, flash drives, SSDs, and more.

We offer $5 flat-rate standard shipping within Canada, with expedited and priority shipping options available at checkout. Free standard shipping is available on all orders over $100 CAD. This applies to all storage products, from single memory cards to bulk flash drive orders.

Orders are typically processed within 1 business day and delivers within 2–4 business days in Canada.

Orders placed on weekends or holidays are processed the next business day. You will receive tracking information once your SanDisk or storage device order has shipped.

Yes — we accept returns within 30 days of purchase.

• Full refund issued upon return.
  
• Partial refund issued; customers are responsible for return shipping costs.
  

For more details on returning memory cards, USB drives, SSDs, and other storage devices, review our Return Policy or contact support@topselect.ca.

To initiate a return, contact our customer support team at support@topselect.ca. Please include your order number, product details, and reason for return.

Once your order is shipped, you’ll receive a tracking link via email. You can monitor your SanDisk product delivery status online until it reaches your address.

If your order has not arrived within the estimated delivery timeframe, contact support@topselect.ca. Please include your order number so we can investigate the shipment with the carrier.

If you receive a defective memory card, USB drive, or other storage product, contact support@topselect.ca immediately. We’ll provide instructions to return the product and issue a full refund or replacement.

You can reach our customer support team by:

• support@topselect.ca
  
• +1-604-283-1757
  

We’re here to assist with any questions about product compatibility, SanDisk warranties, storage device troubleshooting, and order inquiries.

Yes. We buy directly from authorized SanDisk distributors, ensuring all products are 100% authentic, brand-new, and covered by manufacturer warranty. This guarantees you receive genuine SanDisk memory cards, USB flash drives, and SSDs with no risk of counterfeit products.

SanDisk and other storage manufacturers measure capacity using decimal values (1 GB = 1,000,000,000 bytes), while operating systems measure capacity using binary values (1 GiB = 1,073,741,824 bytes). This results in your computer or device displaying slightly less capacity than stated on the packaging.

Example: A 128GB SanDisk Extreme microSD card is labeled with 128,000,000,000 bytes but will appear as approximately 119GB in your device.

Operating System Measurements:

• 1 Kilobyte (KB) = 1,024 bytes
• 1 Megabyte (MB) = 1,048,576 bytes
• 1 Gigabyte (GB) = 1,073,741,824 bytes

Manufacturer Measurements:

• 1 MB = 1,000,000 bytes
• 1 GB = 1,000,000,000 bytes
  
  This is an industry-standard difference and does not indicate a defect.

SanDisk provides a limited warranty to the end user covering manufacturing defects, excluding software and damage from misuse. This warranty applies to SanDisk memory cards, USB drives, and SSDs purchased from authorized retailers like TopSelect.

Warranty does not cover use in:

• Normal wear and tear
• Video monitoring, security, or surveillance devices
• Internet protocol/network cameras
• In-car recording devices/dashcams/black box cameras
• Display devices that loop video
• Continuous recording set-top box devices
• Continuous data logging devices like servers
• Excessive use beyond standard published guidelines

For warranty claims, email support@sandisk.com with proof of purchase, product details, and reason for return.